Shipping policy

Last updated: March 22, 2026

Processing time

Orders are processed within 1 to 3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Domestic shipping (Canada)

We offer standard and expedited shipping options within Canada. Estimated delivery times and costs are shown at checkout based on your location.

International shipping

We ship worldwide. International shipping times vary by destination, typically 7 to 21 business days. Shipping rates are calculated at checkout.

Please note: international orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

Order tracking

Once your order ships, you will receive a tracking number by email. Use this number to track your package through the carrier's website.

Lost or delayed packages

If your package has not arrived within the estimated timeframe, please contact us at hi@butterbekind.eu and we will investigate with the carrier.

Questions

For any shipping questions, reach out at hi@butterbekind.eu and we will get back to you within 24 to 48 hours.